Showing posts with label Samsung. Show all posts
Showing posts with label Samsung. Show all posts

March 28, 2014

Android Gallery force closes when Share pressed, or "I'll make him a (sharing) offer he can't refuse!"

Recently, I ran into a problem on my Samsung Galaxy S3 phone's Gallery app. When I pressed the Share button, the Gallery would force close with an error "the Gallery app has closed unexpectedly."

I knew it was something recent that broke the Gallery, as it was working a couple of weeks ago. After some quick internet research, I came across a solution that fixed the issue.

Make sure the "Picture Artist" built-in app is not disabled/turned off.

Apparently something in the built-in Paper Artist app is used when Share is pressed in the Gallery. I had turned off Paper Artist last week (along with every other bloatware app I could find). As soon as I turned Paper Artist back on, I was able Share again.

Now I know, and knowing is half the battle.

February 6, 2014

'Unable To Upgrade Account' or "That depends on your definition of 'Unregistered', Senator."

I've had some issues lately with Samsung Galaxy devices not playing nice with my MobileIron system.  When trying to setup the email account, the devices throw up a "Unable to upgrade account" error.  This started a few weeks ago and affected both new or existing Samsung Galaxy devices (S4, Note, Tab, etc.)

After spending time with support from Samsung & MobileIron, it turns out there's a setting inside MobileIron that blocks unregistered devices (devices without MobileIron) from setting up an email account - 'Auto Block Unregistered (unlinked) Devices:'

By turning this setting ON, MobileIron was actually blocking the Samsung devices from connecting for their email account because they were not yet 'linked' to an account.  It was being 'too' secure.

So, if you see "Unable to upgrade account" on your Samsung Galaxy device (possibly other Android device models), and you use MobileIron, you should check the 'Auto block unregistered (unlinked) devices' setting is OFF under the VSP : Sentry : Preferences.