October 23, 2014

HP Installer Setup has stopped working or "My kingdom for a decent error message!"

I was recently called upon to install a new HP Color Laserjet M476nw at an employee's home office.  Unfortunately, after downloading the latest drivers & software from the HP website, I ran the isntaller and received one of the top 5 most annoying and generic errors of Windows 7:

"HP Installer Setup has stopped working"

Now, don't get me wrong, I appreciate that Windows didn't decide to just blue-screen and dump me to a DOS prompt, but you'd think it could provide just a _small_ amount of additional information without forcing me into the Event Logs.  After over an hour of troubleshooting, installing, reinstalling, and Googling,   I finally found the following recommendation buried here.

Go to “Control Panel”, “Programs and Features”, “Turn Windows features on or off” and mark “.NET Framework 3.5.1”.

Once I enabled the .NET framework inside Windows 7, the installer completed without errors. Hopefully this tip will save you some time.